Frequently asked questions

We are anything but rigid. We are a flexible and friendly company with a great deal of expertise. We deliver what you need for a pleasant workplace – quickly, simply and competently.

GlenSaxe Service Systems provides all the equipment needed for the cleaning. Of course, we can tailor solutions if you have other wishes.

If you do not need cleaning during the summer holidays (a maximum of four consecutive weeks between June and August), the fee can be reduced by 70 percent. We need written notice at least two months in advance.

We send out invoices on the 1st of each month, with 14 days' payment terms.

Effective communication, clear documentation and respect for our customers' security are a matter of course. Our agreements with staff and customers include, among other things, a security agreement. As far as possible, we keep the same staff on each assignment for familiarity and trust.

All our employees receive thorough cleaning training when they are hired, followed by continuous further training based on their tasks. Constant skills development provides security for both our staff and our customers.

Yes, GlenSaxe Service Systems staff wear clothing with our company logo clearly visible.

We reply to your request by e-mail within 24 hours.

We regularly carry out unannounced quality checks and visits to make sure we achieve the agreed quality level. Checks are carried out together with the customer's contact person, without advance notice to the cleaning staff. All checks are documented and available to the customer's contact person.

All completed assignments are handled in our operations system, where they are documented and reviewed at our monthly operations meetings. Naturally, we respond to any complaint within 24 hours and then resolve the problem.

All chemical products in our standard equipment are eco-labelled. If a situation calls for stronger agents, we always contact the client before using them.